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Paws Purrs and Tail Wags Privacy Policy


This Privacy Policy applies between you, the User of this website and Paws Purrs and Tail Wags, the owner and provider. Paws Purrs and Tail Wags takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to the use of this website.


Please read the Privacy Policy carefully:


Definitions and Interpretation


1.The following definitions are used in this Privacy Policy

Data: All information that you submit to Paws Purrs and Tail Wags via the Website. This definition incorporates, where applicable, the definitions in the Data Protection Laws


Cookies: A small text file placed on your computer by this Website and/or when you visit certain parts or use certain features.


Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/94/EC (Data Protection Directive) or the GDPR, and any national implementing laws. Regulations and secondary legislation, for as long as the GDPR is effective in the UK


GDPR: The General Data Protection Regulation (EU) 2016/679


Paws Purrs and Tail Wags: of 26 Whitefriars Wharf, Tonbridge, Kent TN9 1QP


UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communication (EC Directive) (Amendment) Regulations 2011


User or You: Any third party that accesses the Website and is not either a) employed by Paws Purrs and Tail Wags and acting in the course of their employment or b) engaged as a consultant or otherwise providing services to Paws Purrs and Tail Wags and accessing the Website in connection with the provision of such services


Website: The Website that you are currently using – or



2. In this Privacy Policy, unless the context requires a different interpretation a) the singular includes the plural and vice versa b) references to sub clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy c) a reference to a person includes firms, companies, government entities, trust and partnerships d) including is understood to mean without limitation e) reference to any statutory provision includes any modification or amendment of it ) the headings and sub headings do not form any part of this Privacy Policy



The Scope of this Privacy Policy


3. This Privacy Policy applies only to the actions of Paws Purrs and Tail Wags and its Users with respect to this Website. It does not extend to any other websites that may be accesses from this Website and not limited to any links we may provide to social media websites


4. For the purposes of the applicable Data Protection Laws, Paws Purrs and Tail Wags is the ‘data controller’. This means that Paws Purrs and Tail Wags determines the manner in which and the purposes for which your Data is processed


Data Collected


5. We may collect the following Data from you


a) Contact Information such as email address

b) Home Address

c) Telephone Number(s)

In each case in accordance with this Privacy Policy


How we collect the Data


6. Data is collected the following ways - given to us by you or data is collected automatically


Data that is given to us by you


7. Paws Purrs and Tail Wags will collect your Data in a number of ways

   (1) When you contact us via the Website; Phone; Email or through other means

   (2) When you use our services

In each case, in accordance with this Privacy Policy


Data which is collected automatically


8. To the extent that you access the Website, Paws Purrs and Tail Wags will collect your Data automatically i.e.

a) We automatically collect some information about your visit to the Website. This is to help make improvements to the Website content and navigation, which may include your IP Address, the dates and times and frequency in which you access the Website and the way you use and interact with its content

b) We will also automatically collect your Data via cookies, in line with the cookie settings on your browser



Our Use of Data


9. Any or all of the above Data maybe required by us from time to time in order to provide you with the best possible service and experience when using Paws Purrs and Tail Wags Website – Data maybe used by us for internal record keeping. This is in accordance with this Privacy Policy.


10. We will only use your Data if we deem it necessary for our own legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see section “Your Rights”)



Who we share Data with


11. We may share your Data with the following groups of people for the following reason


Our employees or agents, so that they may know who they are pet sitting for and where to carry out the pet sitting or dog walking service


In each case, in accordance with this Privacy Policy


Keeping Data Secure


12. We will use technical and organisational measure to safeguard your Data


  (1) Access to your information is controlled by a password and user name

  (2) All Data information is stored on secure servers


13. Technical and Organisational measures include how to deal with any suspected Data breach. If you suspect any misuse of your Data please contact Paws Purrs and Tail Wags via email immediately at


14. If you want information on how to protect yourself against fraud, identity theft, viruses for your computer, contact – Get Safe Online is supported by HM Government and leading businesses


Data Retention


15. Unless required or permitted by Law, Paws Purrs and Tail Wags will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted


16. Please note that even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes



Your Rights


17. You have the following rights in relation to your Data


  (i)   Right to Access – the right to request

  (ii). Copies of the information Paws Purrs and Tail Wags hold about you.

  (iii).That we modify, update or delete such information

  (iv). If we provide you with the information we hold about you, we will not charge you for this,   unless your request is ‘manifestly unfounded or excessive’

  (v) Where we are legally permitted to do so, we may refuse your request and you will be told the reasons why


1. Right to Correct – you have a right to have your Data rectified if it is inaccurate or incomplete


2. Right to Erase – you have a right the we delete or remove your Data from our systems


3. Right to restrict our use of your Data – you have the right to ‘block’ us from using your Data or limit the way in which we can use it


4. Right to Data Portability – you have the right to request that we move, copy or transfer your Data


5. Right to Object – you have the right to object to our use of your Data, including where we use it for our legitimate interests


18. To make enquiries, exercise your right as set out, or to withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data) please contact us via email at


19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO) – contact details may be found on their website


20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period we hold it. i.e. email Address; home address and phone numbers


Links to other Websites


21. Paws Purrs and Tail Wags Website may from time to time, provide links to other websites. We have NO control over these websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are encouraged to read the privacy policy or statement of other websites prior to using them



Changes of business ownership and control


22. Paws Purrs and Tail Wags may, from time to time, expand or reduce our business. This may involve the sale/or the transfer of control of all or part of Paws Purrs and Tail Wags. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us


23. We may also disclose Data to a prospective purchaser of Paws Purrs and Tail Wags or part thereof


24. In all the above instances, Paws Purrs and Tail Wags will take steps, with the aim of ensuring your privacy is protected




25. This website may place and access certain Cookies on your computer. Paws Purrs and Tail Wags, uses Cookies to improve your experience of using our website. Paws Purrs and Tail Wags has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times


26. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law


27. Before the Website places Cookies on your computer, you will see a message bar requesting your consent to the placing of Cookies, you are enabling Paws Purrs and Tail Wags to provide a better experience and service to you. You may of course deny consent to the placing of Cookies, however, certain features on the Website may not function fully or as intended


28. This Website may place the following Cookie


Analytical/Performance Cookie – This allows us to recognise and count the number of visitors to our Website, see how they move around the Website. This helps us to improve our Website by ensuring that users are finding what they are looking for easily


29. You may choose to enable or disable Cookies in your internet browser


30. You may choose to delete Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently including but not limited to personalisation settings


31. For more information on Cookies, including how to disable them, please refer to




32. You may not transfer any of your rights under this Privacy Policy to any other persona. We may transfer our rights under this Privacy Policy where we reasonably believe your rights may not be affected


33. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision will, to the extent required, be deemed to be deleted and the validity and enforceability of the other provisions of this Privacy Policy will not be affected


34. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other right or remedy


35. This Agreement will be governed by and interpreted according to the Law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts


Changes to this Privacy Policy


36. Paws Purrs and Tail Wags reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be requested by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the Privacy Policy on your first use of the Website following the alterations


You may contact Paws Purrs and Tail Wags by email at: